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New price not applied

FIXED
JohnDude
Newbie
Posts: 2
Registered: ‎21-11-2018

New price not applied

 

I was wondering if someone might be able to help me with this.

I phoned up on the 18th October to sign up for a new contract as mine had ended and I was paying a higher price.

The nice lady on the phone sorted me out with a new price which I was happy with.  However upon getting the bill this month it's still the same price as before.  I can see on my account that the new contract has started but the price hasn't changed, I can also see that next month will be exactly the same.

 

I would try and sort this on the phone but recently I end up on hold for ages and don't end up actually getting through to anyone.

 

Is anyone able to help me resolve this ?

 

3 REPLIES 3
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: New price not applied

Fix

Hello @JohnDude,

Thanks for getting in touch and sorry to hear about the issues you had with your latest invoice after agreeing a new deal. I have created a ticket on the account for you here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


JohnDude
Newbie
Posts: 2
Registered: ‎21-11-2018

Re: New price not applied

Hi Mads, thanks for that. 

 

I've read the ticket and it seems the problem should now be resolved.

 

Thanks again for sorting that out for me Smiley

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: New price not applied

Hello @JohnDude 

 

I am pleased to hear everything has now been resolved.

 

Should you require any further assistance, please do get back in touch with us.

 

Have a lovely day.