New price not applied

[#1]

I was wondering if someone might be able to help me with this.

I phoned up on the 18th October to sign up for a new contract as mine had ended and I was paying a higher price.

The nice lady on the phone sorted me out with a new price which I was happy with.  However upon getting the bill this month it's still the same price as before.  I can see on my account that the new contract has started but the price hasn't changed, I can also see that next month will be exactly the same.

I would try and sort this on the phone but recently I end up on hold for ages and don't end up actually getting through to anyone.

Is anyone able to help me resolve this ?

[#2 · Accepted solution]

Hello @JohnDude,

Thanks for getting in touch and sorry to hear about the issues you had with your latest invoice after agreeing a new deal. I have created a ticket on the account for you here.

[#3]

Hi Mads, thanks for that. 

I've read the ticket and it seems the problem should now be resolved.

Thanks again for sorting that out for me

[#4]

Hello @JohnDude 

I am pleased to hear everything has now been resolved.

Should you require any further assistance, please do get back in touch with us.

Have a lovely day.