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New item on bill

Keith122
Newbie
Posts: 3
Registered: ‎28-02-2016

New item on bill

My bill has a charge of £9.99 for "market 2/3 charge".  What is this?
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New item on bill

that is the ADSL/Fibre charge
Keith122
Newbie
Posts: 3
Registered: ‎28-02-2016

Re: New item on bill

But I do not have ADSL/fibre!  How do I complain without telephoning?
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: New item on bill

Are you saying that you have telephone and nothing else?
You could try using CHAT
davidj66
Rising Star
Posts: 632
Thanks: 39
Fixes: 1
Registered: ‎04-09-2008

Re: New item on bill

Thought that you couldn't have phone only Huh
Moderator
Moderator
Posts: 27,339
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: New item on bill

Quote from: Keith122
But I do not have ADSL/fibre!  How do I complain without telephoning?

How then are you posting from a Plusnet connection Undecided

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Keith122
Newbie
Posts: 3
Registered: ‎28-02-2016

Re: New item on bill

The chat line was not available earlier, I will try it later.
I have a free broadband deal with some time left on the contract, so it is not phone only in theory.
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 204
Registered: ‎25-03-2015

Re: New item on bill

Hi Keith,
Sorry to see that the discounts were not applied when you re-contracted back in January. I've passed feedback on regarding the person who agreed the new contract with you.
I can see you've also been through via chat and they've arranged for the discounts to be applied and issue the necessary refunds against previous invoices that were not discounted correctly.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team