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New item on bill
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New item on bill
28-02-2016 7:52 AM
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My bill has a charge of £9.99 for "market 2/3 charge". What is this?
Message 1 of 8
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Re: New item on bill
28-02-2016 8:54 AM
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that is the ADSL/Fibre charge
Message 2 of 8
(656 Views)
Re: New item on bill
28-02-2016 10:04 AM
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But I do not have ADSL/fibre! How do I complain without telephoning?
Message 3 of 8
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Re: New item on bill
28-02-2016 10:12 AM
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Are you saying that you have telephone and nothing else?
You could try using CHAT
You could try using CHAT
Message 4 of 8
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Re: New item on bill
28-02-2016 10:18 AM
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Thought that you couldn't have phone only
Message 5 of 8
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Re: New item on bill
28-02-2016 10:40 AM
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Quote from: Keith122 But I do not have ADSL/fibre! How do I complain without telephoning?
How then are you posting from a Plusnet connection
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 6 of 8
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Re: New item on bill
28-02-2016 11:20 AM
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The chat line was not available earlier, I will try it later.
I have a free broadband deal with some time left on the contract, so it is not phone only in theory.
I have a free broadband deal with some time left on the contract, so it is not phone only in theory.
Message 7 of 8
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Re: New item on bill
29-02-2016 1:26 PM
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Hi Keith,
Sorry to see that the discounts were not applied when you re-contracted back in January. I've passed feedback on regarding the person who agreed the new contract with you.
I can see you've also been through via chat and they've arranged for the discounts to be applied and issue the necessary refunds against previous invoices that were not discounted correctly.
Sorry to see that the discounts were not applied when you re-contracted back in January. I've passed feedback on regarding the person who agreed the new contract with you.
I can see you've also been through via chat and they've arranged for the discounts to be applied and issue the necessary refunds against previous invoices that were not discounted correctly.
Message 8 of 8
(656 Views)
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