New item on bill

[#1]

My bill has a charge of £9.99 for "market 2/3 charge".  What is this?

[#2]

that is the ADSL/Fibre charge

[#3]

But I do not have ADSL/fibre!  How do I complain without telephoning?

[#4]

Are you saying that you have telephone and nothing else?
You could try using CHAT

[#5]

Thought that you couldn't have phone only

[#6]

Quote from: Keith122

But I do not have ADSL/fibre!  How do I complain without telephoning?

How then are you posting from a Plusnet connection

[#7]

The chat line was not available earlier, I will try it later.
I have a free broadband deal with some time left on the contract, so it is not phone only in theory.

[#8]

Hi Keith,
Sorry to see that the discounts were not applied when you re-contracted back in January. I've passed feedback on regarding the person who agreed the new contract with you.
I can see you've also been through via chat and they've arranged for the discounts to be applied and issue the necessary refunds against previous invoices that were not discounted correctly.