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New customer?

dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

New customer?

Just for information.
What determines whether a person is a new customer? Is it the name on the account, or, the line not already being connected to Plusnet?
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,757
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: New customer?

Good question, we class every new activation (whether on a new account or an old customer returning) or a new service being migrated to us as a new customer.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: New customer?

So if a line is already with you, but the account holder changed, this is not deemed as being a new customer? By this I mean if somebody came along and signed up with Plusnet using a new account, but supplied the number that's with you already, would this cause problems? How best to deal with that?
Plusnet Help Team
Plusnet Help Team
Posts: 13,757
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: New customer?

Not problems as such but it's likely to involve a reprovision of the service.
Is there a specific issue in mind that you need some help with?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: New customer?

Only for the reasons outlined in a ticket I have open with you if you want to have a peek.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: New customer?

I can Mark is hadling this, I've given him a nudge.
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: New customer?

Hmm. Well what would happen if I completed this as a new order, as per the screenshot, since it seems that's the only way this is going to happen.
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: New customer?

Nobody want to advise?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New customer?

Hi dsw,
Can't see a screenshot I'm afraid?
As regards signing up, if you do the line check with a number that's already with us it'll take you to the login page and ask if you'd like to upgrade your account.
dsw
Grafter
Posts: 127
Registered: ‎07-04-2012

Re: New customer?

It's in the ticket, the screenshot, as it contains personal details.
The system will let me progress the order on my existing telephone number. Probably a bug, but nevertheless, it does. You'll see from the screenshot.
67655042
Plusnet Help Team
Plusnet Help Team
Posts: 13,757
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: New customer?

OK cheers for the update. I'll give Mark another nudge for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team