cancel
Showing results for 
Search instead for 
Did you mean: 

New customer up front charges

Evageneva
Newbie
Posts: 1
Registered: 08-07-2015

New customer up front charges

Why does it state up front charges of one amount when you are looking to become a new customer .... but charge you a different amount once you go ahead with order? Angry
And .. what is this monthly up front charge for exactly?
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New customer up front charges

Depending on what type of order the up front costs, which are detailed in the basket during the sign up journey, can range from the first months service (the second month is aligned 1 month after your service goes active) right through to a years upfront Line Rental Saver payment. There's also the possibility of new line install fees, postage for the router etc.
Hopefully my response above helps to explain.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff