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New customer - no router
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New customer - no router
22-03-2013 12:30 PM
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Hi,
I have an install date of Monday 25th March, as yet I have not had a router arrive.
I'm keen to get it before the engineer as I should imagine he can't complete his work without one ? Post had been and gone today, leaving only tomorrow really.
Thanks,
I have an install date of Monday 25th March, as yet I have not had a router arrive.
I'm keen to get it before the engineer as I should imagine he can't complete his work without one ? Post had been and gone today, leaving only tomorrow really.
Thanks,
Message 1 of 6
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5 REPLIES 5
Re: New customer - no router
22-03-2013 2:04 PM
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Message 2 of 6
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Re: New customer - no router
23-03-2013 9:28 AM
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Adam, I managed to find this out myself whilst looking for info on the router, nobody took it upon them selves to contact me to advise you couldn't honour the date given.
FYI, a quote from the email received from Plusnet....
'Your fibre broadband service:
We'll arrange for your fibre broadband service to be switched to us. This will happen on 25/03/2013 AM
If your preferred appointment date isn't available we'll call you within a week to make alternative arrangements'
As you can see '25/03/13' WAS the date given, I'm sure you'll be aware that you didn't ' call within a week to make alternative arrangements' therby acting on ticket 67397350.
Not a good start on the part of plusnet so far.
FYI, a quote from the email received from Plusnet....
'Your fibre broadband service:
We'll arrange for your fibre broadband service to be switched to us. This will happen on 25/03/2013 AM
If your preferred appointment date isn't available we'll call you within a week to make alternative arrangements'
As you can see '25/03/13' WAS the date given, I'm sure you'll be aware that you didn't ' call within a week to make alternative arrangements' therby acting on ticket 67397350.
Not a good start on the part of plusnet so far.
Message 3 of 6
(457 Views)
Re: New customer - no router
26-03-2013 12:09 PM
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Hi there,
Really sorry about that - I've just checked the account and can see that an install date has been arranged with you for the 3rd April? Really sorry the initial date was missed and you weren't informed in time. I can also see the router has now been dispatched, please let us know if that hasn't arrived yet.
Really sorry about that - I've just checked the account and can see that an install date has been arranged with you for the 3rd April? Really sorry the initial date was missed and you weren't informed in time. I can also see the router has now been dispatched, please let us know if that hasn't arrived yet.
Message 4 of 6
(457 Views)
Re: New customer - no router
02-04-2013 5:15 PM
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Hi,
Router has now arrived, crossing fingers that the install goes ahead as advised tomorrow.
Thanks,
Router has now arrived, crossing fingers that the install goes ahead as advised tomorrow.
Thanks,
Message 5 of 6
(457 Views)
Re: New customer - no router
03-04-2013 3:38 PM
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Message 6 of 6
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- New customer - no router