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New customer getting billed for free broadband?

aimharvey
Newbie
Posts: 2
Registered: ‎13-07-2015

New customer getting billed for free broadband?

Hello, I've just signed my Mum up to PlusNet for broadband & phone, they've messed up the first D Debit bill but that's supposed to be sorted now after a phone call to customer services who were very helpful after waiting for ever on the phone to speak to someone.
My query is when I signed my Mum up it was advertised as free broadband but now Plus net say she has to pay £2.50/ month why is thisHuh So free doesn't mean free? I'm confused now as I thought I read & re read everything before I signed my Mum up.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: New customer getting billed for free broadband?

Did you sign up prior to the 8th July as I believe that's when the free offer began, before that the offer was for £2.50 per month.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
aimharvey
Newbie
Posts: 2
Registered: ‎13-07-2015

Re: New customer getting billed for free broadband?

Thank you for your reply Chris, yes I signed her up on May 27th 2015, the TV Ads ect are really really misleading if this is the case, I read & re-read before signing her up and I still got caught out, I feel we've been done!!! it's not all about the money but the fact we/ feel we've been misled, we are very disappointed too. Regards AIM.