New customer - fibre extension kit
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New customer - fibre extension kit
14-01-2015 9:39 AM
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I recently migrated to PlusNet fibre, from BT fibre. I had the OR socket already and am using my Home Hub 5 so didn't need an engineer for installation.
I chose to have a fibre extension kit when I signed up. Can you tell me
-when I can expect this to be installed
-what exactly it entitles me to
I currently have one telephone socket in the house in the hall by the front door. I ideally want to put my router in the living room. Will they put a new socket in? or just lay an extension lead?
Thanks.
Re: New customer - fibre extension kit
14-01-2015 10:12 AM
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As you already have a suitable master socket you're unlikely to get an installation visit (as you acknowledge) and BT's records will show that you already have a suitable installation. As such I would think that fitting a data extension kit may be chargeable, but you never know...
Re: New customer - fibre extension kit
14-01-2015 11:15 AM
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pwatson is right in that it is chargeable if we send someone out to install an extension when there is already a fibre connection there. That being said, there are other things we can discuss. I have sent you a PM and also raised an online support ticket on your account for you to come back to me on.
I look forward to hearing from you soon
Warm regards
Sharon
Re: New customer - fibre extension kit
14-01-2015 11:40 AM
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-Greg
Re: New customer - fibre extension kit
14-01-2015 11:59 PM
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Thanks.
Re: New customer - fibre extension kit
15-01-2015 2:58 PM
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Re: New customer - fibre extension kit
21-01-2015 1:23 PM
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Thanks,
Greg
Re: New customer - fibre extension kit
21-01-2015 2:04 PM
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Re: New customer - fibre extension kit
17-02-2015 11:11 AM
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Please note that this issue is still outstanding. I have PM'd Sharon who was dealing with it. Please can someone follow up?
Thanks.
Re: New customer - fibre extension kit
17-02-2015 12:50 PM
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Sharon's out of the office at the moment, could you drop me a PM and I'll have a look at this for you?
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