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New customer call charge for landline call when on unlimited calls

zxmike
Newbie
Posts: 3
Registered: 10-11-2014

New customer call charge for landline call when on unlimited calls

I have just been having a look at my online bill as a new customer to ensure all is as expected.
I noticed a charge on there for the call below which should not be chargeable under my contract.
Please can you advise why you think it is chargeable ? If not please can you amend and remove the charge.
17/11/2014 01634 23**** 12:08:50 00:03:00  £0.42
Thanks for your help
Regards
Mike Powell
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: New customer call charge for landline call when on unlimited calls

Hi,
It looks like you were charged prior to the phone component being added and activated on your account. I'll refund the call, and I am confident that you will not see the problem again.
Tony
 Tony
 Plusnet Support