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New customer bill questions

Newbie
Posts: 2
Thanks: 1
Registered: ‎21-04-2020

New customer bill questions

Hi, is there anyone from Plusnet that monitors these boards. There is charges that i can't understand on my bill and I would like to speak with someone at the company, but the phone number is unavailable. My direct debit is due to be taken by the 24th, and I don't want to be charged £186 without speaking to someone. If you could private message me, I can reveal the details.

 

Thanks

3 REPLIES 3
Hero
Posts: 4,919
Thanks: 1,676
Fixes: 30
Registered: ‎30-07-2008

Re: New customer bill questions

Welcome to the forum @sharkfin034  🙂


@sharkfin034 wrote:

Hi, is there anyone from Plusnet that monitors these boards.


I can't help directly, as I'm a customer, but just to say that yes, staff do monitor - it's a vital interface in the current situation.

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-04-2020

Re: New customer bill questions

Okay, thanks anyway though. Hopefully somebody will contact me. Stay safe!

Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: New customer bill questions

Good morning, I have raised a ticket on your account you can see this by following this Link

 

Regards

 

Jo

 Jo Clark
 Plusnet Help Team