New customer bill questions

[#1]

Hi, is there anyone from Plusnet that monitors these boards. There is charges that i can't understand on my bill and I would like to speak with someone at the company, but the phone number is unavailable. My direct debit is due to be taken by the 24th, and I don't want to be charged £186 without speaking to someone. If you could private message me, I can reveal the details.

Thanks

[#2]

Welcome to the forum @sharkfin034  🙂

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@sharkfin034 wrote:

Hi, is there anyone from Plusnet that monitors these boards.

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I can't help directly, as I'm a customer, but just to say that yes, staff do monitor - it's a vital interface in the current situation.

[#3]

Okay, thanks anyway though. Hopefully somebody will contact me. Stay safe!

[#4]

Good morning, I have raised a ticket on your account you can see this by following this Link

Regards

Jo