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New customer £50 Cashback Signup Offer (Unlimited Broadband)

safctopcat
Newbie
Posts: 4
Registered: 3 weeks ago

New customer £50 Cashback Signup Offer (Unlimited Broadband)

£50 cash back for New Customer signup.

 

I signed up to Plusnet on the 5/1/2018. I signed up to to the Unlimited Broadband Deal which was on offer for £19.99 a month. Advertised with this deal was a £50 cashback for New Customers. My home phone service got switched over the 19/1/18 and my broadband was activated the 20/1/18.

 

Just wondering when I will be getting any information regarding the £50 cashback?

14 REPLIES
safctopcat
Newbie
Posts: 4
Registered: 3 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Any help would be appreciated.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Hi there.

I've checked your account and from what I can see you signed up on a offer that doesn't include cashback.

Did you sign up through a affiliate site such as Quidco or TopCashBack?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
Posts: 17,072
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Registered: 06-04-2007

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

safctopcat
Newbie
Posts: 4
Registered: 3 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

No I did not go through Topcashback/Quidco.

 

I signed up to Plusnet on the 5/1/2018 using your website. I signed up to to the Unlimited Broadband Deal which was on offer for £19.99 a month. Advertised with this deal was a £50 cashback for New Customers. This was advertised as an Online only deal. That is the main reason I signed up to Plusnet is that you were offering the £50 cashback for new customers. The unlimited broadband deal with cashback was available back end of December til the 8/1/2018.

Superuser
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Registered: 10-04-2007

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

safctopcat
Newbie
Posts: 4
Registered: 3 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Any help would be appreciated.

Silvine
Newbie
Posts: 3
Registered: 2 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

I joined Plusnet 1st December 2017 and just remembered I haven't had any info on claiming the £50 cashback.  I'd much appreciate some help on it; 

sandy55
Hooked
Posts: 5
Registered: 3 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

I also signed my sister up in November for an online deal offering £50 cashback. I've had a nightmare contacting customer services/rewards team/online chat etc., trying to get it sorted, passed backwards and forwards, only to be told yesterday that I didn't qualify as I had accepted free installation which doesn't include the cashback offer, and told that I took out the offer in between promotions? Any excuse I believe, just so as not to honor the deal.

Silvine
Newbie
Posts: 3
Registered: 2 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Yes, it seems such a pain to claim it going by other people's  experiences.  I bet they rely on people either forgetting about it or giving up.  Good luck.

Superuser
Superuser
Posts: 10,423
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Registered: 22-08-2007

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
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Registered: 01-01-2012

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

@safctopcat I can see our marketing team have looked into this for you and you should receive the cashback in the next couple of weeks.

@Silvine Can you confirm if you signed up through us or a affiliate such as TopCashBack?

@sandy55 As per my response above can you confirm if you signed up through us or a affiliate such as TopCashBack?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dawnydawn10
Newbie
Posts: 1
Registered: Tuesday

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

I'm having the same problem. I signed up on 7/1 but have received no cashback email. I spoke to \[CSA Removed] on online chat who firstly said there was no such offer, then claimed i'd signed up to a different deal. Despite me providing evidence of the deal, she rudely told me i wouldn't be getting any cashback and there was no point trying to discuss it!

Cancellations tell me i will be charged if i try and leave the contract despite plusnet not providing the cashback as promised.

The amount of people having a problem with this seems to suggest that it cant be accidental

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Superuser
Superuser
Posts: 2,764
Thanks: 1,124
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Registered: 10-04-2007

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

@MatthewWheeler  Can you investigate this @dawnydawn10 poor support response please.

Silvine
Newbie
Posts: 3
Registered: 2 weeks ago

Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)

Hi Matthew

I signed up directly with Plusnet.

Silvine