New customer £50 Cashback Signup Offer (Unlimited Broadband)
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New customer £50 Cashback Signup Offer (Unlimited Broadband)
02-02-2018 1:56 PM
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£50 cash back for New Customer signup.
I signed up to Plusnet on the 5/1/2018. I signed up to to the Unlimited Broadband Deal which was on offer for £19.99 a month. Advertised with this deal was a £50 cashback for New Customers. My home phone service got switched over the 19/1/18 and my broadband was activated the 20/1/18.
Just wondering when I will be getting any information regarding the £50 cashback?
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
06-02-2018 12:56 PM
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Any help would be appreciated.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
06-02-2018 4:17 PM
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Hi there.
I've checked your account and from what I can see you signed up on a offer that doesn't include cashback.
Did you sign up through a affiliate site such as Quidco or TopCashBack?
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
06-02-2018 4:21 PM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
06-02-2018 4:28 PM
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No I did not go through Topcashback/Quidco.
I signed up to Plusnet on the 5/1/2018 using your website. I signed up to to the Unlimited Broadband Deal which was on offer for £19.99 a month. Advertised with this deal was a £50 cashback for New Customers. This was advertised as an Online only deal. That is the main reason I signed up to Plusnet is that you were offering the £50 cashback for new customers. The unlimited broadband deal with cashback was available back end of December til the 8/1/2018.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
08-02-2018 2:39 PM
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
09-02-2018 6:27 PM
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Any help would be appreciated.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
11-02-2018 2:17 PM
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I joined Plusnet 1st December 2017 and just remembered I haven't had any info on claiming the £50 cashback. I'd much appreciate some help on it;
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
13-02-2018 2:30 AM
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I also signed my sister up in November for an online deal offering £50 cashback. I've had a nightmare contacting customer services/rewards team/online chat etc., trying to get it sorted, passed backwards and forwards, only to be told yesterday that I didn't qualify as I had accepted free installation which doesn't include the cashback offer, and told that I took out the offer in between promotions? Any excuse I believe, just so as not to honor the deal.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
16-02-2018 1:38 PM
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Yes, it seems such a pain to claim it going by other people's experiences. I bet they rely on people either forgetting about it or giving up. Good luck.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
20-02-2018 1:22 PM
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Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Request response
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
20-02-2018 3:11 PM
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@safctopcat I can see our marketing team have looked into this for you and you should receive the cashback in the next couple of weeks.
@Silvine Can you confirm if you signed up through us or a affiliate such as TopCashBack?
@sandy55 As per my response above can you confirm if you signed up through us or a affiliate such as TopCashBack?
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
on 20-02-2018 5:08 PM - last edited on 21-02-2018 5:18 AM by Mav
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I'm having the same problem. I signed up on 7/1 but have received no cashback email. I spoke to \[CSA Removed] on online chat who firstly said there was no such offer, then claimed i'd signed up to a different deal. Despite me providing evidence of the deal, she rudely told me i wouldn't be getting any cashback and there was no point trying to discuss it!
Cancellations tell me i will be charged if i try and leave the contract despite plusnet not providing the cashback as promised.
The amount of people having a problem with this seems to suggest that it cant be accidental
Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
20-02-2018 7:15 PM - edited 20-02-2018 7:16 PM
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@MatthewWheeler Can you investigate this @dawnydawn10 poor support response please.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New customer £50 Cashback Signup Offer (Unlimited Broadband)
20-02-2018 9:34 PM
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Hi Matthew
I signed up directly with Plusnet.
Silvine
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