New contract wrong billing
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New contract wrong billing
05-09-2018 7:51 PM
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Looks like I am not the only one. I have renewed my broadband contract at a discounted cost for 12mnths. New bill is for full amount. Over 20minuites wait time via phone contact.
Also why was I not informed my bill was ready to view?
Re: New contract wrong billing
05-09-2018 8:17 PM
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@HaresEar I am sorry to hear this. I have raised a ticket on your members portal in regards to your query, please Click Here to view this. If you are happy with the resolution, please comment and we will carry out the process for you.
Re: New contract wrong billing
05-09-2018 8:39 PM
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Thanks for that. I have added detail to the ticket. I'll check future billing and trust all will be fine.
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