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New contract wrong billing

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

New contract wrong billing

Looks like I am not the only one.  I have renewed my broadband contract at a discounted cost for 12mnths.  New bill is for full amount.  Over 20minuites wait time via phone contact.

Also why was I not informed my bill was ready to view? 

2 REPLIES 2
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: New contract wrong billing

@HaresEar I am sorry to hear this. I have raised a ticket on your members portal in regards to your query, please Click Here to view this. If you are happy with the resolution, please comment and we will carry out the process for you.

 

 

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: New contract wrong billing

Thanks for that. I have added detail to the ticket.  I'll check future billing and trust all will be fine.