New contract, wrong billing

[#1]

Renewed my contract for another 18 months but at an reduced amount deal but my invoice is still saying the old amount. This will be coming out of my account right now so I need to know why Plusnet have messed up!

[#2]

Hi @Sues,

I have checked over your account and can see that you had a chat with one of my colleagues.

If there is anything else we may assist with please feel free to get back in touch.

Thanks.