New contract showing old end date on Account page
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- New contract showing old end date on Account page
27-08-2019 1:05 AM
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My contract was due to end on the 8th September so i contacted Plusnet on the 22nd August to make a new one, I got the email And ticket 193421075 confirming the new contract ( fixed term 18 month), but the End date on my Account page still says the old contract end date 8th of September Shouldn't this have updated Already ?
can someone on the plusnet team check to see if something is amiss I don't want to be hit with a wrong bill amount because the new contract hasn't kicked in , thanks .
Fixed! Go to the fix.
27-08-2019 10:07 AM
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Thanks for your post, @Terranova667 .
The date shown is just the end date for the current term - it'll update once that ends and the new 18 month term begins.
Re: New contract showing old end date on Account page
27-08-2019 10:37 AM
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Thanks for that, this is the first time having a new contcract with the new Members page so wasn't sure how it worked.
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