New contract question
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New contract question
25-10-2017 5:46 PM
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Hi all
My current BB contract expires at the end of December. I was about to renew it but apparently it would start from the 1st of November, thereby losing about 2 months of my current one. Is this correct?
I assumed any new deal would come into effect once the old one had expired. That's what happened with my line rental saver. I paid upfront about a month beforehand and once the previous LRS had ended, the new one started.
Thanks.
Re: New contract question
25-10-2017 8:19 PM
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We’d start a contract on the next billing date. So if you’re wanting to take advantage of all the discounts relating to the current contract, I’d recommend getting in touch with us closer to the end date.
Sorry for any inconvenience caused.
Re: New contract question
26-10-2017 8:07 PM
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Re: New contract question
26-10-2017 8:18 PM
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Our retention deals change from time to time so it's difficult to say I'm afraid.
If we can't offer the same deal in 6 weeks we've offered you now I'm sure we'll be able to offer something similar.
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