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New contract question

Cagney1994
Rising Star
Posts: 308
Thanks: 5
Fixes: 2
Registered: 28-07-2013

New contract question

Hi all

My current BB contract expires at the end of December. I was about to renew it but apparently it would start from the 1st of November, thereby losing about 2 months of my current one. Is this correct?

I assumed any new deal would come into effect once the old one had expired. That's what happened with my line rental saver. I paid upfront about a month beforehand and once the previous LRS had ended, the new one started.

 

Thanks.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,767
Thanks: 1,050
Fixes: 232
Registered: 21-04-2017

Re: New contract question

This works in a different way to line rental saver.

We’d start a contract on the next billing date. So if you’re wanting to take advantage of all the discounts relating to the current contract, I’d recommend getting in touch with us closer to the end date.

Sorry for any inconvenience caused.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 308
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: New contract question

@Gandalf - Thanks. And will what I was offered still remain on the table about 6 weeks from now?
Plusnet Help Team
Plusnet Help Team
Posts: 4,767
Thanks: 1,050
Fixes: 232
Registered: 21-04-2017

Re: New contract question

Our retention deals change from time to time so it's difficult to say I'm afraid.

If we can't offer the same deal in 6 weeks we've offered you now I'm sure we'll be able to offer something similar.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team