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New contract not honoured

elkmalc
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-03-2020

New contract not honoured

About six weeks ago I phoned the customer services to cancel my contract. I was offered a new deal which I accepted. The deal was for unlimited broadband, line rental and anytime landline and mobile calls. The latter was a change from anytime landline and international. The agreed price was £33 per month, for two years. The deal was due to start when my existing line rental ended, which I think was about 23rd Feb. This contract has not been honoured as I am still on my old contract and my last bill was for around £42. I cannot get through to customer services because of the emergency situation. Is there a staff member available to sort this out? Thanks.

2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: New contract not honoured


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

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If it fixed it click 'This fixed my problem'
elkmalc
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-03-2020

Re: New contract not honoured

Thanks, but I would prefer a solution.