New contract not honoured
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New contract not honoured
25-03-2020 10:18 AM
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About six weeks ago I phoned the customer services to cancel my contract. I was offered a new deal which I accepted. The deal was for unlimited broadband, line rental and anytime landline and mobile calls. The latter was a change from anytime landline and international. The agreed price was £33 per month, for two years. The deal was due to start when my existing line rental ended, which I think was about 23rd Feb. This contract has not been honoured as I am still on my old contract and my last bill was for around £42. I cannot get through to customer services because of the emergency situation. Is there a staff member available to sort this out? Thanks.
Re: New contract not honoured
25-03-2020 11:15 AM
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This topic has been moved from Home Phone to My Account / Billing
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Re: New contract not honoured
25-03-2020 7:31 PM
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Thanks, but I would prefer a solution.
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