New contract length and cancelation charge
A few months ago I received a call about renewing my contract. Unfortunately due to severe anxiety I struggle on the phone if the call isn' expected. I felt pressured Into agreeing to a new contract and because of my panic never wrote down what the new contract was going to cost. My bill is close to 40 a month and I'm sure it was going to be cheaper than that but have no paperwork or notes to show it.
Is there anyway of finding out what was agreed and the contract length as I'm really not happy with my service as my broadband cuts out all the time and I need to know if they'l be a cancellation charge
Re: New contract length and cancelation charge
03-11-2017 7:23 PM - edited 03-11-2017 7:24 PM
A warm welcome to the forums. The commercial questions I will leave to the Plusnet staff to deal with.
As for the line stability issues, then 90%+ of those are caused by (in no particular order)...
- The wiring in your home (which is your responsibility)
- The filter (which is your responsibility)
- The router (which is your responsibility)
- The phone socket (which is BT Openreach's [BTOR] responsibility)
- The phone line (which is BTOR's responsibility)
- The exchange equipment (which is BTOR's responsibility)
BTOR's responsibilities are enforced via the ISP (in your case Plusnet), the point being if you change ISP everything above remains unchanged (except possibly the router). Moving ISP to resolve this could be an expensive approach, where as a bit of self help following the guides around here (see the broadband board or follow the link below for ADSL or look in the fibre board for FTTC). For ADSL the following might help identify the issue and eliminate those bits which are your responsibility and could lead to a BTOR £65 service charge if they attend and find the fault to be associated with something for which you are responsible.
Broadband is not going to work well if the "phone" line is not working properly.
How is your line performing?