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New contract issues

FIXED
maz2
Newbie
Posts: 2
Registered: ‎13-06-2018

New contract issues

signed up to a new contract to lower my monthly bill to £24.99 a month but I'm still being charged £32.73. I had a refund last month of £8.99 but I was overcharged again this month, can someone tell me why this is please?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 403
Thanks: 60
Fixes: 23
Registered: ‎26-03-2018

Re: New contract issues

Fix

Hi @maz2,

 

I'm sorry to hear you've had this issue. I've taken a look into this today and I've raised a ticket on your account regarding this issue which can be viewed here.

 

If this issue happens again, which it shouldn't, please let us know so we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
maz2
Newbie
Posts: 2
Registered: ‎13-06-2018

Re: New contract issues

Thank you ☺