New contract issues

[#1]

signed up to a new contract to lower my monthly bill to £24.99 a month but I'm still being charged £32.73. I had a refund last month of £8.99 but I was overcharged again this month, can someone tell me why this is please?

[#2 · Accepted solution]

Hi @maz2,

I'm sorry to hear you've had this issue. I've taken a look into this today and I've raised a ticket on your account regarding this issue which can be viewed here.

If this issue happens again, which it shouldn't, please let us know so we can investigate further.

[#3]

Thank you ☺