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New contract - discounts not applied - really sad

FIXED
flanzm
Pro
Posts: 219
Thanks: 93
Fixes: 15
Registered: ‎20-04-2016

New contract - discounts not applied - really sad

Hi there,

I agreed a new Unlimited Fibre Extra 18th month contract that started on 13/06/2022. Unfortunately whilst the contract has been extended by 18 months the discounts have not been applied, and therefore I am paying more than I agreed as evidenced by the bill that has been generated today.

@Gandalf please can you take a look at my account and fix it, so that I am being billed the correct amount.  Every year I dread the hassle of renewing my contract, I just know the heap of junk billing system is going to get it wrong.

Thanks.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,946
Fixes: 1,434
Registered: ‎21-04-2017

Re: New contract - discounts not applied - really sad

Hey, I'm really sorry it's happened again. Sad

I've had a look into this for you and it'll need a bit of digging before I can fix. 

I'll also see what I can do to stop the billing issues happening every year to you.

Would you be able to reply to the ticket I've created Here? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
flanzm
Pro
Posts: 219
Thanks: 93
Fixes: 15
Registered: ‎20-04-2016

Re: New contract - discounts not applied - really sad

Thanks @Gandalf have replied to your ticket with the information you requested.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,946
Fixes: 1,434
Registered: ‎21-04-2017

Re: New contract - discounts not applied - really sad

Fix

Cheers, I've updated the ticket for you which I hope helps put an end to the issues once and for all Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team