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New contract discount not applied to bills.

KenPac
Hooked
Posts: 5
Registered: ‎14-05-2023

New contract discount not applied to bills.

New contract with agreed unlimited fibre discount (service question. 231 804 006), start date 02/23.

The discount has not been applied to any of the bills.

       Regards   KenPac 

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,875
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: New contract discount not applied to bills.

Hi @KenPac I'm really sorry about the incorrect billing, I'll get that put right for you. 


As I need to mention a few account specific things I've added a ticket to your account here: https://www.plus.net/wizard/?p=view_question&id=234185266

 

Please take a look at that when you can and get back to me on here once you've responded so I can follow things up with you. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KenPac
Hooked
Posts: 5
Registered: ‎14-05-2023

Re: New contract discount not applied to bills.

Thank you Adam. I have placed a response to ticket.

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 324
Thanks: 129
Fixes: 20
Registered: ‎02-05-2023

Re: New contract discount not applied to bills.

Hey @KenPac, I've added a comment to the open ticket explaining what I've done for you. You can view this here https://www.plus.net/wizard/?p=view_question&id=234185266. 

 

Can you let me know once you've had a chance to give this a read, please?

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team