New contract but billed for previous product
I moved over to a 18 month unlimited fibre extra contract at £13/mo in February but my March bill is still for my old product. As the bills are in advance I assume this is a mistake?
The automated system failed to place the order for the product change and this had to be done manually (see ticket 187563663), I am assuming this is a similar problem, has my contract actually changed? Could you please correct my billing?