New contract but billed for previous product

[#1]

Hi,

I moved over to a 18 month unlimited fibre extra contract at £13/mo in February but my March bill is still for my old product. As the bills are in advance I assume this is a mistake?

The automated system failed to place the order for the product change and this had to be done manually (see ticket 187563663), I am assuming this is a similar problem, has my contract actually changed? Could you please correct my billing?

Thanks

[#2]

Hi @DB_01

I'm really sorry to hear about your billing issues and I have provided a full update here

I hope this information helps.

Kind Regards

[#3]

Thank you for the quick response.