Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New contract, being charged old price
FIXEDTopic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- New contract, being charged old price
19-11-2018 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I called on 01 October 2018 and agreed to a new contract at a different price. The bill I have just received, dated 18/11/2018 has charged the old price. Can this please be investigated. Ticket number #183161571
Fixed! Go to the fix.
Message 1 of 2
(679 Views)
1 REPLY 1
19-11-2018 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to see you've been charged more than what was agreed. I've corrected your discounts moving forward and applied a credit to your next invoice to compensate for the loss of discount this month.
Apologies for any inconvenience this issue had caused, but please let us know if you need any further assistance.
Message 2 of 2
(653 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- New contract, being charged old price