New contract after house move
I have line rental saver and unlimited broadband.
Before moving flats on 9 Oct, I was told my new flat had no BT phone line and a new line had to be installed for £100+, or I could sign up a new 24-month contract at £6.99 monthly broadband plus line rental saver.
I chose the 24-month contract.
An engineer visit was booked for 10 Oct but it turned out the flat did have a BT line. The line went live on 10 Oct without an engineer visit. I found this out from a text from you and a call to the customer service.
My broadband went live on 24 October.
Since I did not need an engineer visit, I would like to know what options I should have been offered.
Re: New contract after house move
I think there is a fee of £65 for moving unless you opt for a new contract. What the Home Moves team would have offered is probably not possible to establish after the event since, as I understand it, these offers are subject to frequent change.
If you haven't already done so, take a look here: https://www.plus.net/home-broadband/movinghome/ See "Here's the legal bit" at the bottom of the page.