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New contract. Being charged more than agreed

Juneaoon
Hooked
Posts: 7
Registered: ‎13-11-2017

New contract. Being charged more than agreed

Hi I renewed my contract to fibre broadband, I am now being charged £18.for landline, this was not quoted at the time, please see attached file.
Thanks june
5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 9,123
Thanks: 4,139
Fixes: 320
Registered: ‎30-06-2016

Re: New contract. Being charged more than agreed

Wow, £15.99 for fibre AND phone line. That's currently the full price for just the fibre bit. I see that your letter is cut off on the right hand side. There's no chance that the cutoff bit says something like 'for fibre'?

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Juneaoon
Hooked
Posts: 7
Registered: ‎13-11-2017

Re: New contract. Being charged more than agreed

Nope, here's the full email !
Juneaoon
Hooked
Posts: 7
Registered: ‎13-11-2017

Re: New contract. Being charged more than agreed

Can a moderator get back to me please !!!
Strat
Moderator
Moderator
Posts: 31,287
Thanks: 3,874
Fixes: 565
Registered: ‎14-04-2007

Re: New contract. Being charged more than agreed

The Moderators on this forum are simply customers with no access to Plusnet systems.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: New contract. Being charged more than agreed

Hi there,

 

I can see that a ticket has been raised on your account regarding this here.