New client however I have modem and line in the house

[#1]

Hello, how are you?

I just moved into a new house and the former resident left the modem and an active line in that house.

Can I use the same line and transfer to my name? I am entitled to "plusnet £ 50 cash back"

I would not want to pay for a new facility if you already have everything here.

[#2]

Hi there and apologies for the delayed response

If there's a active line in the property you should be able to transfer that to us.

Let us know if you have any further questions.

[#3]

Matthew,

Yes, there is an active PlusNet line and the internet will be up and running until the 25th.
The former resident left and left the internet here for me for a few days.

Now I would like to switch to my name and use the line and the modem that is already in the residence.

[#4]

I don't think PN allow transfer of accounts, and why would you want to, since new customers get good deals and even a new router (you pay for P&P only)?

Providing PN phone and BB on a PN line with PN BB should hopefully not take very long, although reading this forum one never knows.

[#5]

Sadly we can't switch the account to a different name I'm afraid.

When the line is ceased, I'd head on over to www.plus.net to sign up an account in your name.