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New client however I have modem and line in the house

will_fire
Newbie
Posts: 2
Registered: 14-12-2017

New client however I have modem and line in the house

Hello, how are you?

I just moved into a new house and the former resident left the modem and an active line in that house.

Can I use the same line and transfer to my name? I am entitled to "plusnet £ 50 cash back"

I would not want to pay for a new facility if you already have everything here.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: New client however I have modem and line in the house

Hi there and apologies for the delayed response

If there's a active line in the property you should be able to transfer that to us.

Let us know if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
will_fire
Newbie
Posts: 2
Registered: 14-12-2017

Re: New client however I have modem and line in the house

Matthew,

Yes, there is an active PlusNet line and the internet will be up and running until the 25th.
The former resident left and left the internet here for me for a few days.

Now I would like to switch to my name and use the line and the modem that is already in the residence.

Jonpe
Aspiring Champion
Posts: 1,911
Thanks: 495
Fixes: 6
Registered: 05-09-2016

Re: New client however I have modem and line in the house

I don't think PN allow transfer of accounts, and why would you want to, since new customers get good deals and even a new router (you pay for P&P only)?

Providing PN phone and BB on a PN line with PN BB should hopefully not take very long, although reading this forum one never knows.

Plusnet Help Team
Plusnet Help Team
Posts: 8,877
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: New client however I have modem and line in the house

Sadly we can't switch the account to a different name I'm afraid.

When the line is ceased, I'd head on over to www.plus.net to sign up an account in your name.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team