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New charges for Pro option

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

New charges for Pro option

When do/did the new lower prices for Pro take effect, I'm on Market 3 and was still billed £19.99 on my last billing date 21st April. Was this correct?
Paul
15 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New charges for Pro option

12th April, and they take the charges in Advance
Superuser
Superuser
Posts: 6,781
Thanks: 862
Fixes: 55
Registered: 30-07-2007

Re: New charges for Pro option

Existing customers don't get charged the increased price of Value ( and presumably Pro if in Market 1&2 ) for 12 months, does that mean they don't also get the price reduction of Pro in Market 3 for 12 months  Roll eyes
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: New charges for Pro option

Quote from: pierre_pierre
12th April, and they take the charges in Advance

Hmm don't understand that, if you are saying the charges made on 21st April are for 21st april to 20th May then I should have been charged the cheaper rate - correct?
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New charges for Pro option

possibly, but read the answer above
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: New charges for Pro option

I have been doing a bit of digging and this post http://community.plus.net/forum/index.php/topic,84166.msg694835.html#msg694835 says you will move onto the new rate
Superuser
Superuser
Posts: 9,773
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: New charges for Pro option

Which version of 'Pro' are you on? I think the price reduction applies only to the current Plusnet Pro product and not to the Broadband Pro version.
David
Community Gaffer
Community Gaffer
Posts: 17,665
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Registered: 05-04-2007

Re: New charges for Pro option

Spraxyt is correct, the price change is only for Plusnet Pro not Broadband Your Way Pro.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: New charges for Pro option

Ahh, I'm on BBYW Pro, whats the basic differences between the two pro versions and would I be able to swap to the cheaper version if i required
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New charges for Pro option

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: New charges for Pro option

There's no difference in traffic shaping as both have 'no restricted' speeds and both include 20Gb per month allowance, just wondered if there's different contract lenghs or something else not obvious. I should think there must be a reason to charge an extra £3.50/month for the BBYW pro
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: New charges for Pro option

Hi paulgul
After reading lots of posts on this forum I think there are 4 main differences.
1st the obvious one the price, good at the moment but remember if you move house to a market 1 or 2 area then you will have to pay more!
2nd, you get to change between the BBYW products as and when you like with BBYW, (one change per month) but once you move to the new pro you can't, and are stuck with whatever the new packages that are available are.
3rd you get less add-ons. So for example there is no free web space with the new pro (but you can keep the one you have with BBYW if you have used it)
4th, on the new Pro I believe you have to buy additional usage in 5GB chunks @ £5, rather then the 2GB @ £2.
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: New charges for Pro option

Ok, thanks, I'll have to have a think about it then
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: New charges for Pro option

are the off peak times the same?, the new ones are midnight to 8 am, some of the legacy ones are to 4 pm (1600 hrs), if you are not sure on yours look at the VMBU first chart in the members centre
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: New charges for Pro option

The peak times are the same for BBYW Pro (and the old PAYG).
jelv (a.k.a Spoon Whittler)
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