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New billing system history and export

gandb2
Newbie
Posts: 1
Thanks: 2
Registered: ‎09-10-2018

New billing system history and export

More features that have disappeared from the billing system:

  1. View Invoices/Payments is limited to 15 months.  This is not long enough. I'm doing my (self-employed) accounts for last year so need transactions from Mar 17 ie 18 months. So please give us 2 years history.  (And View Payments shows nothing before Sep 18 anyway)
  2. It's no longer possible to export a list of invoices credits.  So I'm faced with viewing each invoice/credit and copying/pasting the details.

It does amaze me that PlusNet are so unaware of their customers' needs!

 

 

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: New billing system history and export

Hi @gandb2, the 15 months is to provide enough time to be able to view an invoice and save it should you wish to. I've sent off a request for the older ones for you, however can't guarantee that this can actually be done but I will let you know once I hear back.

 

If you are having an issue exporting the past invoices, I can happily arrange to get these emailed to you, just let me know.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team