New bill amount wrong

[#1]

Hi

I have received email at the beginning of this month stating that the billing issue I had (which started last year) has been sorted and that I should receive a backdated bill at somepointfor 3 months worth of service. However this has meant I that have been unable to renew my monthly line rental saver which ran out on 19th am I going to billed line rental?

[#2]

Hi Mike, 

It's likely that you would be billed for a month of line rental due to that but if the bill doesn't look right when it's generated please let me know and we'll have a look at that for you. 

[#3]

So it continues, after finally being billed my bill is still wrong and Plusnet is still charging more than the contracted amount.

Along with this due to you putting my account on hold I wasn't able to renew my line rental saver so I've been billed full line rental.

[#4]

Hi @Mike85, sorry to hear that.

I have created a support ticket on your account to address your query, please click here to view my response.