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- Re: New account
New account
03-09-2015 6:02 PM
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I'm sorry, we are unable to place your Phone and Broadband order right now, because your previous phone provider has placed a pending cease order on the line, due to complete on 26-Sep-2015. If the Cease Order goes through to completion, a fee of £49.99 will be applied as an engineer visit is required to restart the line. So that I am able to proceed and place your order as soon as possible please contact your current provider and request for this to be removed.
It looks like the person who signed me up didnt understand what i was saying and just pushed the order through. Where do i stand?
ps plusnet have already taken £20+ as the initial payment
Any help greatly appreciated.
Re: New account
03-09-2015 6:50 PM
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Great username, a warm welcome to these forums.
That message was sent to you in error, so allow me to apologise. If there was less than two weeks before Sky ceased the line, it may have made a little more sense.
We can place an order, to be activated for the day that Sky release the line, which I'll do tonight for you. I'll update your ticket shortly.
Matty
Re: New account
03-09-2015 8:45 PM
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I've just been informed that sky's last day is the 20/09/15 and BT aren't scheduled to take over until the 28/09/15.
Will i need to wait until BT actually takes over the running of the phone and bb or can you come in anytime after the 20th and tell bt that you are my new provider. i just dont want BTto try and take over the service if you take over the line anywhere in between the 20-28th.
Hope im making sense
Re: New account
04-09-2015 12:50 PM
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I think it'd be best to get BT to completely cancel their service, and let ourselves deal with everything in the new address. Letting BT take over the new address, and then instantly letting us take it from them sounds a little odd, along with not being very economic.
If we do go by the process you have said, we'd have to completely wait for BT to take the service from Sky (on the named date).
Let me know if this makes sense. In fact, also let me know if it doesn't.
Matty
Re: New account
04-09-2015 10:32 PM
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Re: New account
07-09-2015 9:43 AM
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It's likely that you'll inevitably have a cessation charge to deal with, as they will need to completely cease the line.
Matty
Re: New account
17-09-2015 9:11 PM
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Re: New account
18-09-2015 11:05 AM
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A dialogue check on our side seems to insist that the services are due for disconnection on the 26th. If so, it should be about 24 hours from this date, to get the phone line back on. Followed by 5 working days for the broadband.
We can check back this Monday for you, though I'm not certain we'll be able to get your order in place.
Matty
Re: New account
20-09-2015 1:40 PM
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is there anyway the broadband can be connected sooner?
and i take it when you say you wont be able to get the broadband in place you mean in time for the service being disconnected from Sky?
Re: New account
21-09-2015 11:48 AM
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Re: New account
21-09-2015 8:09 PM
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Re: New account
22-09-2015 12:21 PM
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Unfortunately we can't switch the broadband on any sooner as the orders take 4-7 working days and we won't be able to place the order until after the line has been restarted.
If we were to place a simultaneous order to restart the phone line and provide the broadband at the same time, the minimum lead time would be 9 working days (Delayed the activation by the phone as well as the broadband) instead of the minimum lead time(s) of 1 working day + 4 working days for placing the orders separately. I'm not sure why this is, but unfortunately that's out of our control.
Re: New account
22-09-2015 5:40 PM
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Re: New account
23-09-2015 9:06 AM
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Re: New account
24-09-2015 5:57 PM
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