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New account password

FIXED
stume
Hooked
Posts: 6
Registered: ‎08-12-2018

New account password

Moving back to Plusnet broadband and a few things seem to have changed since my last signup. I have been given a username, but need a password to log into my account online. However as far as I can see I haven't been given a password and can't see a link for setting one up for first time use.

 

Any ideas? TIA.

 

PS. Not sure if it's the Covid crisis but phone response times seem dreadful now

2 REPLIES 2
jab1
Aspiring Legend
Posts: 12,162
Thanks: 3,877
Fixes: 150
Registered: ‎24-02-2012

Re: New account password

Fix

@stume Were you not requested to create a password when you chose your user name? It's over eight years since I switched, but I'm sure that was part of the account set-up operation.

John
stume
Hooked
Posts: 6
Registered: ‎08-12-2018

Re: New account password

Thanks, my bad, I was having a brainfart, I had saved it in my password manager under the wrong ID 🙄