New account: incorrect next billing date
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05-09-2018 5:21 PM - edited 05-09-2018 5:22 PM
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Hi folks!
Our broadband with plusnet goes live in a few days, routers been sent (waiting for delivery).
Unfortunately there is an issue with the next billing date on our account via the new billing system, it reads as 03 Jan 2037!
I can only assume it's been done like this to avoid an incorrect charge due to the billing system switch-over, I really hope we don't receive a nasty demand in years to come due to non-payment, not of our making.
Could someone look into this please?
Thank you!
Fixed! Go to the fix.
05-09-2018 5:43 PM
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Hi @mpmc,
I appreciate this is concerning however, I assure you there will be no demand for non-payment as the billing date is set from when your first service goes live.
Thank you.
Re: New account: incorrect next billing date
05-09-2018 6:49 PM
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Thanks for confirming this is the case. Some of the features/bugs(maybe?) on this new system are quite bizarre!
Re: New account: incorrect next billing date
05-09-2018 8:15 PM
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My initial thought was that you'd gone for the "Free BB for the first 19 years option"
Re: New account: incorrect next billing date
05-09-2018 9:22 PM
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@Jonpe One can dream
Re: New account: incorrect next billing date
06-09-2018 8:28 AM
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Practical BT Openreach resource issues can cause estimated install dates to slip, therefore setting the next bill date based on estimated install date would be unwise.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: New account: incorrect next billing date
06-09-2018 8:20 PM
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I haven't checked recently, but certainly for quite some time after I left BT my account showed that my next bill was due in 2025 which would be ten years after I left. They did sign off their final emails with "Goodbye for now" so perhaps the billing date was also wishful thinking on their part.
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