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New account: incorrect next billing date

FIXED
mpmc
Grafter
Posts: 42
Thanks: 5
Registered: ‎09-08-2018

New account: incorrect next billing date

Hi folks!

 

Our broadband with plusnet goes live in a few days, routers been sent (waiting for delivery).

 

Unfortunately there is an issue with the next billing date on our account via the new billing system, it reads as 03 Jan 2037!

I can only assume it's been done like this to avoid an incorrect charge due to the billing system switch-over, I really hope we don't receive a nasty demand in years to come due to non-payment, not of our making.

 

Could someone look into this please?

 

Thank you!

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: New account: incorrect next billing date

Fix

Hi @mpmc,

I appreciate this is concerning however, I assure you there will be no demand for non-payment as the billing date is set from when your first service goes live.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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mpmc
Grafter
Posts: 42
Thanks: 5
Registered: ‎09-08-2018

Re: New account: incorrect next billing date

Thanks for confirming this is the case. :thumbsup: Some of the features/bugs(maybe?) on this new system are quite bizarre!

Jonpe
Aspiring Hero
Posts: 2,674
Thanks: 928
Fixes: 9
Registered: ‎05-09-2016

Re: New account: incorrect next billing date

My initial thought was that you'd gone for the "Free BB for the first 19 years option" :laugh:

mpmc
Grafter
Posts: 42
Thanks: 5
Registered: ‎09-08-2018

Re: New account: incorrect next billing date

@Jonpe One can dream :laugh:

Superuser
Superuser
Posts: 14,647
Thanks: 5,668
Fixes: 32
Registered: ‎22-08-2007

Re: New account: incorrect next billing date

I can imagine this being a pragmatic method of managing new account data until actuality is known. The next billing date on a new account will be one month after the service is commissioned. Until that happens, the next date is unknown. Setting it well into the future allows the data field to hold a valid date whilst ensuring that there’s no possibility of month 2 bill being generated before the install has completed.

Practical BT Openreach resource issues can cause estimated install dates to slip, therefore setting the next bill date based on estimated install date would be unwise.
Jonpe
Aspiring Hero
Posts: 2,674
Thanks: 928
Fixes: 9
Registered: ‎05-09-2016

Re: New account: incorrect next billing date

I haven't checked recently, but certainly for quite some time after I left BT my account showed that my next bill was due in 2025 which would be ten years after I left.  They did sign off their final emails with "Goodbye for now" so perhaps the billing date was also wishful thinking on their part.