New account due to billing problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: New account due to billing problems
- « Previous
-
- 1
- 2
- Next »
Re: New account due to billing problems
21-11-2020 8:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I got the 'new user' price advertised at the time because as far as their system is concerned that's what I am.
Re: New account due to billing problems
21-11-2020 8:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thank for the info , so £25 a month plus a £60 reward card or £540 for 2 years ( know its only an 18 month deal , but comparing it with BT's deal at £670 for 2 years
Re: New account due to billing problems
21-11-2020 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Steelman99 Have you had any communication with Plusnet about staying on FTTP on the new contract? If they can't do it you will have to leave. They also don't offer any discounts on FTTP. I suggest you post in the FTTP trial forum board where a staff member with knowledge of the FTTP service may respond. Normal phone customer support will not have any idea about FTTP.
Re: New account due to billing problems
23-11-2020 9:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New account due to billing problems
23-11-2020 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey there @qbatqbat, thanks for getting in touch.
Sorry to read you've had some trouble with the Static IP address there, if this issue is still occurring can you try and reset your router using a pin/similar and let us know how you get on?
Thanks.
Re: New account due to billing problems
23-11-2020 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply @Mads . I just did a pin reset, when the hub came back it went back to the default admin password, initially used a username setup@something, and after a while showed the correct one so I assume the full reset was done.
This gave me another IP address.
I then disconnected and reconnected to see if this was my new static one, but again it gave me a different one.
I'll drop you a PM with more personal info if useful.
Thanks for looking at this.
Re: New account due to billing problems
23-11-2020 11:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you so much for sorting the problem @Mads ! Latest reset has given me my static ip 😀
Re: New account due to billing problems
23-11-2020 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@RealAleMadrid - ave asked the question on the FTTP forum - not a lot of helpful info on there , anyway , made my mind up now as I was speaking with the neighbour today and I connected to his FTTP connnection at 150 MBPS - and was noticibly better than mine , so Im moving to BT
Re: New account due to billing problems
24-11-2020 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
just to show that plusnet really dont know theire Ar$$e from their elbow , I thought I would share their leaving letter with everyone - Bet none of you knew that broadband was round in the 1960s
Re: New account due to billing problems
24-11-2020 7:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wow, no wonder the billing system is in such chaos.
Also interesting that it mentions retaining the phone service if you migrate the broadband, which hasn't been an option for some while now.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: New account due to billing problems
30-11-2020 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Progress of sorts.
Old account now says 'this account is closing' not 'an error has occurred' so something is happening.
Received an email saying the setting up of a DD for the old account had failed probably because my bank account did not accept DDs and I should look on the old account to check details were correct. I haven't been able to log into this account for over a year.
There is a DD set up for the new account but not the old.
On ringing in I was told not to worry, everything will be alright and ignore any strange emails - time will tell!!!
Re: New account due to billing problems
02-12-2020 8:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Change of account now complete.
Lost connection without warning.
It was trying to connect to signup@plusdsl.net and failing.
Reboot, disconnect, reconnect had no effect.
Manually changing username and password to the new account fixed it.
Fingers crossed billing will now be correct.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: New account due to billing problems