New Static IP

[#1]

I requested a static ip for my broadband just under a week ago (last Friday) and I’m still waiting for the IP to be applied and become active.

Each time I’ve called customer service they’ve either said it’ll be tomorrow (as in the day after I call) or yesterday when I called, they said it had been applied and was all done, what they meant was the add-on was added but not the IP.

How long does it typically take for the static ip to be setup and activated? I have checked my current ip which has changed but it’s reverse dns still points to dyn.plus.net so I’ve not yet got my static one.

[#2]

Have you restarted the router since the static ip was applied ?

[#3]

Hi,

Yeah I restarted this morning. Within the member portal is shows under the static ip add-on that I’m still using a dynamic ip too, I thought I’d see my new static address here?

[#4]

Moderators Note

This topic has been moved from Fibre to My Account / Billing

[#5]

Sounds like, despite what you were told, the static ip hasn't activated yet

[#6]

Yeah, that's what I feared. Do you know how long it usually takes? A week seems a little long to me to have an IP allocated and assigned.

[#7]

It’s usually automatic and quick.
Seems something had gone awry and will need staff intervention

[#8]

It SHOULD be 24-48 hrs but IIRC it may require a manual request to NetOps to implement the change. Hopefully one of the PN help team will see this thread and check. If not then I can only suggest calling CSC again and informing them that, despite the account showing static IP active, it isnt!

[#9]

Thanks both,

That information was really helpful I've now got through to the technical team who are looking into it on the phone

Apparently it was pending but seems to have got stuck.