New Order
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New Order
31-08-2013 2:09 PM
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I placed an order for phone/broadband yesterday. When checking on the status it says there is a potential problem with my line and has stopped at checking your line. Could someone let me know what the issue is? I raised a ticket on top of the automated tickets already there, but haven't had a reply yet.
Question id's are
#73896391 and #73896863
Regards
Roger.
Re: New Order
31-08-2013 8:22 PM
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Re: New Order
02-09-2013 8:32 AM
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R.
Re: New Order
02-09-2013 11:16 AM
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I've picked this up for you and placed the order, we'll be in touch as soon as we hear back from our suppliers. Hope that helps.
Re: New Order
02-09-2013 11:46 AM
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I posted a reply on the ticket, just wondering why the original order would have been rejected.
Thanks for your help.
Regards
Roger.
Re: New Order
02-09-2013 7:04 PM
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David
Re: New Order
03-09-2013 8:44 AM
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We would like to inform you that your Help Assistant Question [ 73896391 ] has now been returned to the BOT - FTTC Rejections pool. A member of our Support Team will investigate your issue as soon as possible.
Does anyone know if this is anything to be concerned about?
Regards
Roger
Re: New Order
03-09-2013 9:55 AM
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My current broadband provider is BE. They just emailed me the below, When I placed my order for plusnet I provided my mac key.
"Looks like something's gone wrong! BT have told us that there is an ongoing cease order for your landline.
The cease date is 09/09/2013. Please check with your telephone provider what the reason is and contact us on xxx xxx xxxx. Please bear in mind that if our service gets disconnected, we may need to charge you a £25 re-connection fee as we'd need to send a BT engineer to your local telephone exchange. "
Can someone investigate this and let me know what's happening.
Regards
Roger.
Re: New Order
03-09-2013 11:10 AM
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Not sure what's happening with the phone line, I don't believe we've ordered anything done there. Is your phone currently with BT? If so you'd need to contact them and find out what's going on, we'll have to complete the broadband order before placing any orders to transfer the phone in. Any ceases though will interfere with the migration and will mean we need to reprovide the service 😕
Re: New Order
03-09-2013 11:15 AM
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I suggest phoning Be at once and get them to stop the cancellation
Re: New Order
03-09-2013 11:50 AM
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The mail from BE seems to intimate that my broadband service will cease on the 9th, its almost as though they haven't been notified that its a migration. I've raised a ticked with them separately, stressing that I am migrating and not cancelling my account. Can you check that the migration code has been used?
Can I get an update please? I would update the ticket, but worried it just delays progress on the order.
Regards
Roger.
Re: New Order
03-09-2013 11:53 AM
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I don't need to check the MAC has been used - I know it has, I used it yesterday when I placed the order for you
The only order we've placed has been that one on the broadband, and Be should allow 20 days for the phone service to be moved away after the broadband is. If BT say there's nothing wrong then it's definitely Be.
Hope you're able to get it sorted, please keep us posted.
Re: New Order
03-09-2013 12:18 PM
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Re: New Order
03-09-2013 1:07 PM
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Appointment is now showing as booked in, it's for the 12th September in the morning so the engineer could arrive at any time between 8am and 1pm.
Re: New Order
03-09-2013 1:26 PM
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I note on my tracker that it says Your broadband order should complete on 10th Sep 2013 - After 12pm.
Will that cause any interruption of service between then and the date of the engineer install?
Again thanks for all your responses on this thread and to everyone else that has helped.
Regards
Roger.
Ignore me. Just spotted that it states should complete and not a definite date. I'll book of the 12th for the engineer visit. Thanks again for all your help.
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