Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New Fibre order but no updates
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: New Fibre order but no updates
New Fibre order but no updates
24-11-2012 2:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Made the order on 31st/10/2012
got the txt saying its booked for 26th November 2012.
well its just under 2 days remaining before i get hooked up to fibre but no update.
with all the horror stories iv been reading about BT open reach not turning up and then people getting billed £50 for missing engineer.
well where i live there is CCTV (6 cameras) and if this happens to me then i will be canceling my package and asking for my 12 month in advance line rental back. and then legal advice with be done.
am i just paranoid that they are not going to turn up ?
got the txt saying its booked for 26th November 2012.
well its just under 2 days remaining before i get hooked up to fibre but no update.
with all the horror stories iv been reading about BT open reach not turning up and then people getting billed £50 for missing engineer.
well where i live there is CCTV (6 cameras) and if this happens to me then i will be canceling my package and asking for my 12 month in advance line rental back. and then legal advice with be done.
am i just paranoid that they are not going to turn up ?
Message 1 of 3
(1,050 Views)
2 REPLIES 2
Re: New Fibre order but no updates
24-11-2012 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Killswitch73.
I have just checked your order for you and all is looking good for the completion on the 26th between 8am and 1pm. We anticipate this will go ahead without any problems but you are always welcome to give our team a call to check everything is running smoothly.
With this forum existing for support purposes you may well find reports of missed appointments ect however that is expected given the nature of this community. In most cases the instals will go ahead as planned. Just make sure you available between those hours for the engineer to do his bit.
If you have any more questions feel free to give us a nudge.
I have just checked your order for you and all is looking good for the completion on the 26th between 8am and 1pm. We anticipate this will go ahead without any problems but you are always welcome to give our team a call to check everything is running smoothly.
With this forum existing for support purposes you may well find reports of missed appointments ect however that is expected given the nature of this community. In most cases the instals will go ahead as planned. Just make sure you available between those hours for the engineer to do his bit.
If you have any more questions feel free to give us a nudge.
Message 2 of 3
(330 Views)
Re: New Fibre order but no updates
27-11-2012 8:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Killswitch73
I am glad to see your service is now active and the instal went as planned.
If you have any more questions please feel free to let us know.
I am glad to see your service is now active and the instal went as planned.
If you have any more questions please feel free to let us know.
Message 3 of 3
(330 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: New Fibre order but no updates