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New Deal gone sour

denwyn
Rising Star
Posts: 68
Thanks: 10
Registered: ‎21-11-2012

New Deal gone sour

Just been made a good offer to stay with plusnet, was thinking of leaving for Vodaphone, but they have offered something more or less as good so i am staying. The offer was line rental and the superfast broadband at  £23.95 a month same as Vodaphone, but have now had email to confirm this but price is £40.98 a month,which is there standard price. I really dont know what is going on, i will definetly not stay if this is the price. Took me almost half hour to get through on phone, cant face that now, so will call early tomorrow morning to cancel and switch to Vodaphone. Thsi is not the way to keep customers

2 REPLIES 2
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,581
Thanks: 6,084
Fixes: 1,017
Registered: ‎21-04-2017

Re: New Deal gone sour

I'm not in the office to double check but following a recontract we'd add on discounts for the length of the term to make the price what we agree on. Have you received any other emails from us confirming the price and is there an open ticket explaining this when you log into your account?

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 Anoush Mortazavi
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 30,338
Thanks: 3,311
Fixes: 505
Registered: ‎14-04-2007

Re: New Deal gone sour

Moderators Note
This topic has been moved from Fibre Broadband to Account/Billing.

 

 

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