New Customer wanting to change Bill Date
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- New Customer wanting to change Bill Date
New Customer wanting to change Bill Date
30-08-2019 9:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Customer wanting to change Bill Date
31-08-2019 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Devondumpling,
Thanks for getting in touch and I am sorry for the inconvenience this has caused. We are currently investigating the cause of the issue and will work to resolve it as quickly as possible. I am sure you can appreciate with any type of technology it isn't a quick fix and we have to ensure further problems will not arise as part of that resolution.
Once again I am sincerely sorry for the inconvenience caused and would ask that you bear with us.
Re: New Customer wanting to change Bill Date
01-11-2019 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am really not happy and think I shall leave
Re: New Customer wanting to change Bill Date
01-11-2019 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Devondumpling
I'm sorry to see this is still a problem. Can you send me a private message with the date you're wanting your bill to generate on and I'll see what we can do. When choosing your bill date I'd bear in mind that direct debit payments are taken around 5 working days after a bill has been generated.
Re: New Customer wanting to change Bill Date
02-11-2019 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How do I private message you please?
Re: New Customer wanting to change Bill Date
02-11-2019 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @Devondumpling
Here's a shortcut to sending me a private message: https://community.plus.net/t5/notes/composepage/note-to-user-id/45633
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- New Customer wanting to change Bill Date