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New Customer, prices have gone down already

spacefire
Newbie
Posts: 1
Registered: 21-01-2017

New Customer, prices have gone down already

My activation date was yesterday, I visited the plus.net site today to find the deal I signed up has already gone down by £2. I signed up for a £30 18 month contract. As I was only activated yesterday is there anyway I can pay the cheaper option?

6 REPLIES
Moderator
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Posts: 18,085
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Registered: 06-04-2007

Re: New Customer, prices have gone down already

I can't answer the question directly but you could try ringing the Customer Options team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving).

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Staff
Plusnet Staff
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Registered: 22-08-2015

Re: New Customer, prices have gone down already

Hello @spacefire

A warm welcome to the community forums

I'm sorry to hear the new sales offer changed just after you signed up.

I agree with Mav, to give Customer Options a call to see what we can do.

They're closed now, but back open at 9am tomorrow.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
MrSilver
Pro
Posts: 550
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Registered: 05-10-2016

Re: New Customer, prices have gone down already

You have a 14day I think, cooling off period try the I will cancel and signup at new price so to save everyone the paperwork please give me the discount.

I seem to do hat with amazon a lot...
Jonpe
All Star
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Registered: 05-09-2016

Re: New Customer, prices have gone down already

If the cooling-off period starts when you sign up (as mentioned elsewhere on this forum), it will already be over by your activation date.

Plusnet Staff
Plusnet Staff
Posts: 2,144
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Registered: 22-08-2015

Re: New Customer, prices have gone down already

That's a good point. Apologies, I read the initial post as signed up yesterday.

If you're outside of your cooling period, I don't believe there's much we can do.

Our new sales offers do change from time to time I'm afraid.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Jonpe
All Star
Posts: 1,690
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Registered: 05-09-2016

Re: New Customer, prices have gone down already

Not much of a consolation, but I seem to remember that I signed up a few days before the countdown for an offer ran out only to find that it was then replaced by a slightly better one.