New Customer, prices have gone down already
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New Customer, prices have gone down already
21-01-2017 7:20 PM
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My activation date was yesterday, I visited the plus.net site today to find the deal I signed up has already gone down by £2. I signed up for a £30 18 month contract. As I was only activated yesterday is there anyway I can pay the cheaper option?
Re: New Customer, prices have gone down already
21-01-2017 7:48 PM
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I can't answer the question directly but you could try ringing the Customer Options team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving).
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: New Customer, prices have gone down already
21-01-2017 8:36 PM
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A warm welcome to the community forums
I'm sorry to hear the new sales offer changed just after you signed up.
I agree with Mav, to give Customer Options a call to see what we can do.
They're closed now, but back open at 9am tomorrow.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New Customer, prices have gone down already
21-01-2017 9:28 PM
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I seem to do hat with amazon a lot...
Re: New Customer, prices have gone down already
22-01-2017 1:21 AM
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If the cooling-off period starts when you sign up (as mentioned elsewhere on this forum), it will already be over by your activation date.
Re: New Customer, prices have gone down already
22-01-2017 6:55 AM
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If you're outside of your cooling period, I don't believe there's much we can do.
Our new sales offers do change from time to time I'm afraid.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New Customer, prices have gone down already
22-01-2017 7:52 PM
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Not much of a consolation, but I seem to remember that I signed up a few days before the countdown for an offer ran out only to find that it was then replaced by a slightly better one.
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