Showing results for 
Search instead for 
Did you mean: 

New Customer - billing fiasco

Posts: 1
Registered: ‎12-10-2022

New Customer - billing fiasco

I joined Plusnet in September and have paid my £23.75 charge on 28/9/22 after my initial payment of £25.99 in August to get started.I have now been bombarded with texts, emails and now a letter from a company called Arvato who are working on behalf of Plusnet chasing monies totalling £72.60.  This is causing me undo stress (suffice been awake since 4am worrying about it)  Due to my working hours, it is very difficult to actually phone Plusnet.  Has anyone else experienced this?  I would like someone to phone me from Plusnet today to get this sorted.  

Posts: 11,116
Thanks: 4,909
Fixes: 398
Registered: ‎30-06-2016

Re: New Customer - billing fiasco

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Community Gaffer
Community Gaffer
Posts: 26,472
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: New Customer - billing fiasco

Hi there,

I'm really sorry to see this. I believe you've since spoken with an agent from our support team and this looks to be resolved? 

Let me know though if you have any further queries or concerns. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi