New Customer - Have Question
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New Customer - Have Question
21-05-2018 4:17 PM
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Hi,
New Plusnet customer - Broadband Unlimited & Line Rental package.
Our ADSL line 'go live' date is 31/05/18.
We are now in a 12 month contract.
If, when these 12 months have fully completed & the 12 contracted months are over - we decide to migrate another provider e.g SKY / TalkTalk / Virgin or BT etc (keeping our landline number):
Q - Will there be some sort of fee that we have to pay Plusnet?
I'm asking on behalf of my particular contract - not in general.
We are willing to give Plusnet a shot - but need to understand the terms of the contract - should things not work out.
If you need my details to double check - I am happy to provide them.
Warmest thanks,
Officejet
Re: New Customer - Have Question
21-05-2018 10:12 PM
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This would mean if you cancelled the line outright, or if you moved to a non BT based provider, such as Virgin or depending on whether the provider is LLU such as sky and talk talk (this can vary by exchange as to whether the new provider has their own equipment there).
This actually applies to most providers on OR-as above the charge isn't actually from pnet or the provider but from OR for cancelling the line. As it stands it's £30.
Re: New Customer - Have Question
22-05-2018 10:17 AM
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I appreciate the reply.
To focus the first post I made. I have signed upto Plusnet Utl Broadband (adsl) + Landline only.
After the 12m mark has been passed & I am no longer in contract - what will be the charge if I migrate (Keeping my landline number) to:
A) TalkTalk Fibre
B) TalkTalk ADSL
C) Sky Fibre
D) Sky ADSL
E) Virgin ADSL
F) Virgin Cable
Thanks.
Re: New Customer - Have Question
22-05-2018 10:43 AM
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Don't think options (b) and (e) are even possible, as neither TalkTalk or Virgin supply ADSL anymore. Also not sure that Sky sell ADSL now either. For all the fibre/cable options there will be a cease charge of £30 from PN.
Re: New Customer - Have Question
23-05-2018 3:40 PM
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Hi Officejet.
In addition to the above comments it's difficult to advise solely from an ISP name whether the cessation fee would be applicable as it depends whether they have an LLU presence in the exchange your address is connected to.
It also depends on how they take over the line, if they place a working line takeover as opposed to a straight transfer.
Re: New Customer - Have Question
24-05-2018 10:17 AM
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Gandalf,
PM sent.
Cheers.
Re: New Customer - Have Question
24-05-2018 12:06 PM
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@Officejet I've replied to your private message. Cheers.
Re: New Customer - Have Question
26-05-2018 10:01 AM
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AFAIK, Plusnet are the only ISP to charge this £30 fee - even BT have abolished it.
http://www.productsandservices.bt.com/products/broadband-cease-charge
RF_Engineer
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