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New Contract billing error

FIXED
kevin_r
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2017

New Contract billing error

Hi,

I took out a new contract on 27/12/21. This was to begin on 29/12/21. On 5th Jan my bill was £8 more than renewal price.

Decided to do nothing and assumed it was due to the switching dates. Now today my bill has arrived and is £20 more than it should be. Looks like I'm getting charged the out of contract price.

Can this be looked into please?

Thanks,

Kevin

5 REPLIES 5
Baldrick1
Moderator
Moderator
Posts: 11,779
Thanks: 5,235
Fixes: 420
Registered: ‎30-06-2016

Re: New Contract billing error

@kevin_r 

That is a very good discount! Have you checked that this is not some other charge?

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

kevin_r
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2017

Re: New Contract billing error

Hi

The bill should be £23.50 for broadband and line rental. The £43.50 is the cost once out of contract.

It seems to be a recurring theme for it to happen. It happened at the end of my last contract, and I ain't the only one it seems to happen to either judging by the forum

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: New Contract billing error

Fix

Hi @kevin_r

I'm really sorry to see you're having issues with your bills after renewing your contract.

I believe I've sorted this for you now and I've dropped you an e-mail with more information.

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
kevin_r
Hooked
Posts: 7
Thanks: 1
Registered: ‎05-09-2017

Re: New Contract billing error

Thanks for sorting this matter for me.

Cheers,

Kevin

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: New Contract billing error

No problem Kevin, let me know if you need any further help. 

Cheers

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet